Developing Virtual Programming Online
Libraries have been offering programming for decades, and in many cases, the model has been, “Let’s plan a program, promote it, and see who shows up.” This approach hasn’t changed much, even with the proliferation of virtual and streaming programs. In this session, we will discuss a method for planning programs that begins with the end in mind. Starting with identifying your customer’s needs and wants, then developing programs and services to meet those needs and wants. We’ll discuss how to use research – quantitative and qualitative – to plan virtual
HOLIDAY CLOSURE
The Library of North Carolina will be closed on May 25th for Memorial Day.