Position Description:
- Key Responsibilities of a Library Assistant: Provide Outstanding Customer Service. Work directly with the public at service desks, greeting customers with warmth and professionalism. Assist patrons in locating materials, navigating the library, and understanding library policies. Connect Customers with Library Resources. Issue new library cards and help patrons access their accounts. Promote library programs, services, and initiatives during customer interactions.Offer readers' advisory and reference assistance to help patrons find books, information, and digital resources. Support Technology and Digital Literacy. Provide basic computer help, including assisting customers with printing, copying, and email. Guide customers in using our digital collections and online catalog.
- Collaborate with Your Team: Work closely with managers and colleagues to ensure smooth daily operations. Contribute to a positive, supportive environment focused on exceptional service and community engagement. Assist librarians in preparing materials, setting up spaces, and supporting program delivery to help create welcoming and enriching program experiences.
Qualifications:
- The Basics (Required Education and Experience): Associate's degree.No specific experience required. Equivalent education and experience are accepted. Please include ALL prior work experience on your application and resume.
- Beyond the Basics (Preferred Education and Experience): Public Library experience working on a service desk. Customer Service or Bookstore experience. Experience working directly with children, for some locations. For some locations, Spanish-language skills are desired.