DESCRIPTION
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
The State Library of North Carolina is seeking a well-rounded Patron Processing Supervisor to join our team! This position is responsible for unit supervision of three patron processing assistant positions; overseeing front desk
scheduling and filling in as needed to handle and route incoming calls. This position oversees the maintenance and ensures the accuracy of the patron database and local updates to the national Patron Information Machine
Maintenance System (PIMMS), ensuring that unit operations conform to state and national requirements. This involves analyzing data routinely and troubleshooting. This position is also responsible for overseeing the digital patron application file storage; and other unit duties such as compiling statistics. This position also assists in providing prompt, accurate reader advisory and basic reference service in a cooperative team environment.
Key Responsibilities
• Supervising three full-time patron processing assistants; providing direction, performance evaluations, recruiting and hiring new patron processing assistants when vacancies occur, and collecting monthly statistics
on unit activity.
• Establishing unit schedules for various functions (e.g. front desk schedules, phone duty schedules, and patron account processing schedules).
• Answering telephone calls from patrons per daily schedule, assisting walk-in patrons as needed.
• Using Keystone Library Automated System (KLAS) which includes reader profiles and library collection information.
• Distributing mail to patron processing assistants for daily processing (e.g. patron applications and patron book orders).
• Updating patron accounts in automated system.
QUALIFICATIONS
Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:
- Demonstrated experience working in a library and/or bookstore.
- Demonstrated knowledge of best practices for working with disabled populations.
- Demonstrated Knowledge of library and/or book-related software.
- Demonstrated experience prioritizing and/or managing multiple projects simultaneously.
- Demonstrated bilingual experience.
SALARY
Recruitment Range: $43,267-$50,000