Description: The User Services Library Specialist supports library system (Alma) fulfillment/circulation operations and Library Help Desk services by serving as the primary point person for business operations, patron account management, and related financial business processes. They provide staff training, workflow documentation, and customer support to ensure efficient, accurate, and user-centered library services. This position also provides research assistance, circulation services, and access to library resources for UNCW students, faculty, staff, and visitors. Working collaboratively with User Services staff, librarians, and student employees, this position supports high-quality customer service at the Library Help Desk. Applicants are encouraged to think broadly about and communicate how their skills and experiences transfer to the qualifications in ways that may not be obvious. For answers to frequently asked questions about employment at UNCW Library, please see the FAQ for Prospective Employees.
Qualifications: Graduation from a four-year college or university and one year of experience in a library or archives and/or records management; or high school and five years’ experience in a library or archives and/or records management; or equivalent combination of training and experience. Preferred: Ability to provide basic library reference services, including locating books, articles, and other related assistance Ability to provide library circulation services Ability to interpret and apply specific knowledge to library wide and circulation policies and procedures Knowledge of Ex Libris Alma or other ILS systems Experience with developing training and training materials.
Salary: $49,900 – $58,700