Description: The New Bern-Craven County Public Library serves the general public, local public school and community college students, and military residents. Under the New Bern Branch Manager’s direction, the Youth Services Supervisor oversees day-to-day Youth Services operations, delivers exceptional customer service, and supports high productivity and positive staff morale. The role fosters cooperation, training, shared programming, and effective staffing across the branch. Key responsibilities include coordinating engaging educational programs for children and teens; providing readers’ advisory and reference assistance with print and electronic resources; instructing customers on materials and technology; maintaining the collection and recommending additions; supervising volunteers; managing youth activities; collaborating on the children’s budget; planning and assigning staff work, procedures, and schedules; partnering with schools and youth-serving organizations; organizing community-focused events and enrichment programs that promote literacy and library use; creating an inclusive, welcoming environment; and delivering strong public relations while resolving complex patron issues.
Qualification: Master’s degree in Library Science (MLS/MLIS) is required. Two years of customer service experience in a public library, with at least one year of supervisory or lead experience preferred. NC State Library Certification preferred. Must be able to work a flexible schedule, including evenings and weekends. Must be proficient in Microsoft Office suite, with the ability to learn and use new technologies. Must possess excellent customer service skills, the ability to get along well with others, communicate effectively with the public and demonstrate a strong work ethic. G.S. 143b-1209.12 - Subject to SBI criminal history record check prior to hire.
Salary: $50,421